Terms & Conditions

The following Terms & Conditions are entered into by and between you and Cruising As Crew / Sail for Success ("Company", "we", "us", or "our").

Cruising As Crew operates the website cruisingascrew.com and offers digital products, resources, training, courses, community access, and mentorship services, including but not limited to the Sail for Success programme.

Website: cruisingascrew.com  ·  Contact email: lucy@cruisingascrew.com  ·  Course and community platform: Heartbeat.chat

These Terms & Conditions, together with any documents they expressly incorporate by reference, govern your access to and use of our website, course platform, digital products, resources, community, mentorship, content, services, and any purchases made through us.

Please read these Terms & Conditions carefully before using our website, purchasing a product, or joining Sail for Success.

By visiting our website, purchasing from us, creating an account, joining Sail for Success, accessing our course materials, or clicking to accept these Terms & Conditions where this option is made available, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you must not use our website, products, course platform, community, or services.

1. Age Requirement

Our website, products, courses, community, and services are intended for individuals who are 18 years of age or older.

By using our website, purchasing from us, or joining Sail for Success, you confirm that you are at least 18 years old and legally able to enter into this agreement.

2. About Cruising As Crew and Sail for Success

Cruising As Crew provides educational content, resources, guidance, and support for people who are interested in working on board cruise ships.

Sail for Success is a course and/or mentorship programme designed to help students understand the cruise ship job application process, prepare their CV, identify relevant recruiters and cruise lines, prepare for interviews, and understand the practical steps involved in getting ready to work at sea.

Sail for Success may include different purchase options, including but not limited to:

• Sail for Success Starter
• Sail for Success Self-Guided
• Sail for Success Mentorship

Each option may include different levels of access, resources, support, calls, feedback, community access, and mentorship. The exact inclusions will be outlined on the relevant sales page or checkout page at the time of purchase.

3. No Guarantee of Employment

Sail for Success is designed to educate, guide, and support you through the cruise ship job application process.

However, we do not guarantee that you will receive a job offer, interview, contract, placement, or employment with any cruise line, concessionaire, recruitment agency, or maritime employer.

Your results will depend on many factors outside our control, including but not limited to:

• Your qualifications
• Your experience
• Your nationality and visa eligibility
• Your location
• Your availability
• Your health and medical fitness
• Your interview performance
• Your chosen role
• The hiring needs of cruise lines or recruiters
• The quality and consistency of your applications
• Background checks, medical checks, visas, passports, seaman's books, STCW certificates, and other joining requirements
• Decisions made by third-party employers, recruiters, agencies, cruise lines, concessionaires, or authorities

We provide information, resources, guidance, and support, but final hiring decisions are made by third-party employers, recruiters, cruise lines, concessionaires, or agencies.

4. Educational Information Only

All content provided by Cruising As Crew and Sail for Success is for general educational and informational purposes only.

The information we provide should not be considered legal, immigration, financial, tax, medical, recruitment, employment, maritime, or professional advice.

Although we make reasonable efforts to keep information accurate and helpful, cruise ship recruitment processes, visa requirements, medical requirements, STCW requirements, maritime rules, recruiter details, cruise line policies, and job requirements can change.

You are responsible for checking current requirements directly with the relevant cruise line, recruitment agency, concessionaire, embassy, medical provider, maritime authority, STCW provider, employer, tax professional, legal adviser, or other relevant professional.

You should not rely solely on information provided by us when making decisions about employment, travel, visas, medicals, tax, insurance, documentation, or maritime requirements.

5. Website Content

All information, content, videos, text, images, graphics, resources, downloads, documents, templates, spreadsheets, lessons, course materials, designs, branding, logos, and other materials on our website or course platform are owned by Cruising As Crew, unless otherwise stated.

You may use our website and content for your personal, non-commercial use only.

You must not copy, reproduce, republish, upload, post, transmit, distribute, sell, license, modify, or create derivative works from our content without our prior written permission.

Requests for permission should be sent to lucy@cruisingascrew.com.

6. Course Content and Licence

When you purchase or access Sail for Success or any other digital product from Cruising As Crew, you are granted a limited, personal, non-exclusive, non-transferable licence to access and use the materials for your own personal use only.

You do not own the course materials or resources.

You may not:

• Share your login details with anyone else
• Give, sell, lend, rent, sublicense, or transfer course access to another person
• Copy, reproduce, distribute, or resell any course materials
• Upload course materials to another website, platform, community, drive, or group
• Use the materials to create a competing product, course, programme, membership, training, or service
• Remove copyright notices, branding, watermarks, or ownership information
• Record, download, screenshot, or distribute lessons or private resources without permission
• Use the materials for any commercial purpose without our written consent

Any unauthorised use of our materials may result in immediate termination of your access without refund and may lead to legal action.

7. Heartbeat.chat Course and Community Access

Sail for Success is hosted on Heartbeat.chat, a third-party course and community platform.

When you join Sail for Success, you may be required to create an account on Heartbeat.chat to access the course, lessons, resources, community, messages, events, and other features.

Your use of Heartbeat.chat may also be subject to Heartbeat.chat's own terms, conditions, and privacy policies.

We are not responsible for technical issues, outages, account access issues, updates, or changes caused by Heartbeat.chat, although we will make reasonable efforts to support you where possible.

8. Community Rules

If you join the Sail for Success community, you agree to behave respectfully and professionally.

You must not:

• Harass, bully, abuse, threaten, or intimidate other members
• Post hateful, discriminatory, offensive, defamatory, obscene, or unlawful content
• Share another member's personal information without permission
• Spam, promote unrelated products, or solicit members without permission
• Share confidential information from the community outside the community
• Upload malicious files, viruses, or harmful content
• Misrepresent yourself, your experience, or your intentions
• Use the community to offer competing services, courses, or products without our written permission

We reserve the right to remove posts, comments, messages, or members from the community at our discretion.

If you breach these rules, your access may be suspended or terminated without refund.

9. One-to-One Calls, Mock Interviews and Mentorship

Depending on the version of Sail for Success you purchase, you may receive access to one-to-one Zoom calls, CV feedback, mock interview preparation, group calls, Voxer support, or other mentorship services.

You are responsible for booking, attending, and preparing for any calls included in your purchase.

If you miss a scheduled call without reasonable notice, we reserve the right to treat that call as used.

We may reschedule calls where necessary due to illness, emergencies, technical issues, travel, or circumstances outside our control.

Mentorship support is intended to provide guidance, encouragement, feedback, and accountability. It does not guarantee employment, interviews, visas, medical clearance, documentation approval, or any specific outcome.

10. Voxer Access

If you purchase a version of Sail for Success that includes direct access to Lucy via Voxer, this access is provided for course-related support only.

Voxer support may include voice notes, direct messages, and, where appropriate, short support calls.

Voxer support is not intended for emergencies, legal advice, medical advice, immigration advice, therapy, crisis support, or unlimited instant access.

We aim to respond within a reasonable time, but we do not guarantee immediate responses.

We reserve the right to set boundaries around response times, availability, call length, communication frequency, and appropriate use of Voxer.

Voxer access is for the student only and must not be shared with anyone else.

11. Monthly Group Calls

Where included in your purchase, monthly group Zoom calls may be offered as part of Sail for Success.

These calls may be used for Q&A, additional guidance, student support, accountability, updates, or training.

Group call dates and times may vary.

If you cannot attend a live group call, a replay may be provided where appropriate, but this is not guaranteed unless specifically stated on the sales page.

You agree not to record, share, distribute, or publish any group call content without our written permission.

12. CV Feedback and Submitted Materials

If you submit your CV, resume, application documents, answers, screenshots, forms, or other materials to us for feedback, you confirm that the information you provide is accurate and belongs to you.

You remain responsible for the final version of your CV, applications, documents, and submissions.

Our feedback is intended to help improve clarity, presentation, and relevance, but we do not guarantee that any CV, application, or interview answer will result in employment, interview invitations, or job offers.

You are responsible for ensuring that your CV and applications are truthful and not misleading.

13. User Content

You may be able to post, upload, submit, display, message, email, or otherwise share content through our website, course platform, community, social media pages, forms, or communication channels.

This may include text, files, documents, images, photos, videos, messages, comments, testimonials, reviews, CVs, questions, or other materials.

You retain ownership of the content you submit.

However, by submitting content to us or posting inside our community, you grant us permission to use, store, display, reproduce, and process that content as needed to provide the course, community, support, feedback, and services.

If you provide a testimonial, review, comment, screenshot, success story, video, or other feedback for marketing purposes, we will only use it publicly where we have your permission or where it has already been publicly posted by you.

You confirm that any content you submit:

• Is accurate to the best of your knowledge
• Does not infringe the rights of another person
• Does not breach confidentiality or privacy obligations
• Does not contain unlawful, defamatory, obscene, abusive, hateful, or misleading material
• Does not violate these Terms & Conditions

We reserve the right to remove any content that we consider inappropriate, unlawful, misleading, offensive, or in breach of these Terms.

14. Testimonials and Success Stories

If you share a success story, testimonial, review, feedback, or results achieved through Sail for Success, we may ask for your permission to use it for marketing or promotional purposes.

We will not publicly share private information, private mentorship messages, CVs, mock interview recordings, or sensitive personal information without your permission.

If you give permission for a testimonial to be used, you can later contact us at lucy@cruisingascrew.com to request removal. We will make reasonable efforts to remove it from future marketing, although we cannot guarantee removal from materials already printed, published, shared, or distributed.

15. Payment Terms

Payment must be made in full or according to any payment plan offered at checkout.

By purchasing from us, you agree to pay the stated price for the product, course, programme, or service selected.

Prices may be shown in GBP, USD, or another currency, depending on the checkout page or payment provider.

You are responsible for any currency conversion fees, bank fees, taxes, duties, or charges applied by your payment provider or local authority.

Access to the course or services may be withheld until payment is successfully received.

16. Payment Plans

If a payment plan is offered and you choose to pay by instalments, you agree to complete all payments according to the payment schedule provided at checkout.

A payment plan is not a subscription that can be cancelled simply because you no longer wish to continue. It is a commitment to pay the full purchase price in instalments.

If a payment fails, we may contact you to update your payment details.

If payment remains outstanding, we reserve the right to suspend or terminate your access to the course, community, resources, calls, mentorship, and support until payment is brought up to date.

We may also take reasonable steps to recover unpaid amounts.

17. Refund Policy

Refunds are subject to the specific refund policy stated on the sales page or checkout page at the time of purchase.

Because Sail for Success includes digital content, resources, templates, spreadsheets, recruiter information, course access, community access, and/or personal support, refunds may be limited once access has been granted, unless otherwise stated.

If a refund policy is offered, you must request the refund in writing by emailing lucy@cruisingascrew.com.

Your refund request must be received within the stated refund period and must comply with any conditions listed on the relevant sales page or checkout page.

Refunds will not usually be granted because:

• You changed your mind after accessing the course
• You did not use the course
• You did not complete the course
• You failed to attend calls
• You did not take action on the guidance provided
• You expected a guaranteed job outcome
• You were unable to meet cruise ship employment, visa, medical, passport, STCW, background check, or other joining requirements
• You found out you are not eligible for a particular cruise ship role
• A third-party recruiter, cruise line, concessionaire, medical provider, or authority made a decision you disagree with

This does not affect any statutory rights you may have under applicable consumer law.

18. Money-Back Guarantee

Where a money-back guarantee is offered, the terms of that guarantee will be outlined on the sales page or checkout page at the time of purchase.

If Sail for Success includes a conditional "get a cruise ship job or your money back" guarantee, you must meet all stated conditions to be eligible.

This may include, but is not limited to:

• Completing the course lessons
• Completing the required action steps
• Creating and updating your CV using the guidance provided
• Submitting your CV for feedback, where included
• Making the required improvements to your CV
• Applying to suitable roles for which you are realistically qualified
• Applying to the correct recruiters, agencies, cruise lines, or concessionaires
• Following the advice and application strategy provided
• Attending or completing mock interview preparation, where included
• Responding to recruiter communication professionally and in a timely manner
• Keeping records of applications submitted
• Providing evidence that you have taken consistent action
• Allowing the full guarantee period to pass
• Not rejecting suitable opportunities without reasonable cause

To request a refund under a conditional guarantee, you must contact us in writing at lucy@cruisingascrew.com.

You may be required to provide evidence that you completed the required steps and met the conditions of the guarantee.

The guarantee does not apply if you do not complete the course, do not apply for jobs, apply for roles you are not qualified for, fail to provide evidence, ignore advice, refuse suitable opportunities, or are unable to work on cruise ships due to legal, visa, passport, medical, background check, certification, availability, personal, or other eligibility issues outside our control.

19. Digital Products and Downloadable Resources

Some products or resources may be provided as digital downloads, spreadsheets, templates, PDFs, checklists, videos, links, or online materials.

You are responsible for ensuring you have the correct software, device, internet connection, and technical ability to access and use the materials.

We are not responsible for your inability to access materials due to your own device, software, internet connection, or technical limitations.

Digital resources may be updated, changed, removed, or replaced at our discretion.

20. Recruitment Agency and Cruise Line Information

Sail for Success may include lists of cruise lines, recruitment agencies, concessionaires, STCW providers, medical providers, visa information, maritime resources, itinerary websites, and other useful links.

We make reasonable efforts to provide accurate information, but we cannot guarantee that every link, contact, recruiter, agency, cruise line, job vacancy, requirement, or process will remain current or unchanged.

Recruitment agencies, cruise lines, concessionaires, and maritime organisations are independent third parties. We do not control their hiring decisions, communication, policies, requirements, timelines, or recruitment processes.

You are responsible for checking current information directly with the relevant third party before taking action.

21. Affiliate Links

Our website, emails, videos, course materials, resources, spreadsheets, shopping lists, or downloads may contain affiliate links.

This means we may earn a commission if you click a link and make a purchase, at no extra cost to you.

This may include links to Amazon or other third-party products, services, tools, providers, or platforms.

We only aim to recommend products, services, tools, or resources that we believe may be useful, but you are responsible for deciding whether any third-party product or service is suitable for you.

We are not responsible for third-party products, purchases, shipping, returns, warranties, quality, safety, suitability, or customer service.

22. Links to Third-Party Sites and Services

Our website, course materials, resources, community, emails, or documents may contain links to third-party websites or services.

These may include cruise lines, recruitment agencies, concessionaires, maritime authorities, STCW providers, medical providers, visa resources, payment processors, Heartbeat.chat, Zoom, Voxer, YouTube, social media platforms, Amazon, or other external websites.

We do not control these third-party websites or services and are not responsible for their content, policies, accuracy, availability, practices, terms, privacy policies, or any loss or damage that may arise from your use of them.

Once you leave our website or course platform, you are subject to the terms and policies of the third-party site or service.

23. Embedded Content

Our website or course platform may include embedded content from other websites, such as videos, images, articles, social media posts, forms, or other media.

Embedded content from third-party websites behaves in the same way as if you had visited the third-party website directly.

These websites may collect data about you, use cookies, track your interaction, or monitor your activity, especially if you are logged into an account with that third party.

24. Comments and Public Interactions

If our website allows comments, reviews, public posts, or similar interactions, anything you submit may be publicly visible.

We reserve the right to moderate, edit, refuse, or remove comments or public content that we consider unlawful, inappropriate, offensive, promotional, misleading, spam, or in breach of these Terms.

You are responsible for anything you post publicly.

25. Privacy Policy

Your use of our website, course, community, products, and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal data.

You can view our Privacy Policy at cruisingascrew.com/privacy.

By using our website, purchasing from us, or joining Sail for Success, you agree that we may process your personal data in accordance with our Privacy Policy.

26. Confidentiality

During the course of using Sail for Success, the community, calls, mentorship, Voxer support, or other services, confidential information may be shared.

This may include private student experiences, personal goals, CVs, application details, recruiter information, course materials, business information, community discussions, and other non-public information.

You agree not to share, disclose, publish, copy, distribute, or misuse any confidential information you receive through Sail for Success, the community, calls, mentorship, or other services.

This includes not sharing screenshots, recordings, private messages, member posts, CVs, personal stories, templates, spreadsheets, recruiter lists, or course resources outside the programme.

We also agree to treat your private information respectfully and in accordance with our Privacy Policy.

27. No Warranties

Our website, course, resources, community, products, and services are provided on an "as is" and "as available" basis.

We make no warranties or guarantees that:

• The website or course platform will always be available
• The content will always be error-free or up to date
• The course will meet every individual expectation
• The information will always reflect the most recent industry changes
• You will receive interviews, job offers, contracts, visas, medical clearance, or cruise ship employment
• Third-party links, resources, recruiters, or providers will remain accurate or available

To the fullest extent permitted by law, we disclaim all warranties, express or implied.

28. Limitation of Liability

To the fullest extent permitted by law, Cruising As Crew, Sail for Success, Lucy Southerton, and any employees, contractors, partners, affiliates, or service providers shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or related to your use of our website, course, community, resources, products, or services.

This includes, but is not limited to:

• Loss of income
• Loss of opportunity
• Loss of employment
• Loss of business
• Loss of data
• Loss of goodwill
• Travel costs
• Visa costs
• Medical costs
• STCW training costs
• Passport or documentation costs
• Application costs
• Missed opportunities
• Rejected applications
• Failed interviews
• Third-party decisions
• Technical issues
• Any reliance placed on course information or resources

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

29. Your Responsibilities

You agree that you are responsible for:

• Providing accurate information
• Completing the course and action steps
• Applying for suitable roles
• Checking current requirements with relevant third parties
• Ensuring you meet job, passport, visa, medical, STCW, background check, and documentation requirements
• Acting professionally with recruiters, employers, agencies, cruise lines, and other students
• Keeping your login details secure
• Managing your own time, applications, emails, interviews, and documents
• Seeking professional advice where needed
• Making your own decisions about jobs, contracts, travel, finances, visas, tax, insurance, and employment

30. Prohibited Use

You agree not to use our website, course platform, community, products, or services for any unlawful, harmful, abusive, or unauthorised purpose.

You must not:

• Attempt to gain unauthorised access to our website, course platform, systems, or accounts
• Share your login details
• Copy, distribute, or resell our materials
• Use our materials to create a competing product or service
• Harass, abuse, threaten, or harm others
• Upload viruses, malware, or harmful code
• Interfere with the operation of the website or course platform
• Use the community for spam, advertising, or unrelated promotions
• Misrepresent your identity or qualifications
• Violate the intellectual property rights of Cruising As Crew or any third party
• Breach confidentiality obligations
• Use the website, course, or community in a way that damages our reputation or business

We reserve the right to suspend or terminate access for any breach of these Terms.

31. Termination

We reserve the right to suspend or terminate your access to our website, course, community, resources, calls, mentorship, or services at any time if you breach these Terms & Conditions.

This may include termination without refund if you:

• Share course materials without permission
• Share login details
• Harass or abuse other members
• Breach confidentiality
• Fail to make required payments
• Use the programme for unlawful or harmful purposes
• Attempt to copy, resell, or compete using our materials
• Engage in behaviour we consider damaging to the community, business, or other students

Any provisions intended to survive termination, including intellectual property, confidentiality, payment obligations, limitation of liability, and governing law, will continue after termination.

32. Indemnification

You agree to indemnify, defend, and hold harmless Cruising As Crew, Sail for Success, Lucy Southerton, and any employees, contractors, partners, affiliates, service providers, or successors from and against any claims, damages, liabilities, losses, costs, expenses, or legal fees arising out of or related to:

• Your breach of these Terms
• Your use of our website, course, community, products, or services
• Your violation of any law or regulation
• Your infringement of any intellectual property or privacy rights
• Your content, posts, submissions, or communications
• Your interactions with recruiters, employers, cruise lines, agencies, students, or third parties

33. Force Majeure

We shall not be liable for delays or failures in performance caused by events beyond our reasonable control.

This may include, but is not limited to: illness, internet outages, platform outages, power failures, cyber attacks, natural disasters, war, terrorism, government restrictions, strikes, travel disruption, technical failures, acts of God, emergencies, and changes to third-party platforms or services.

Where such an event occurs, we will make reasonable efforts to continue providing services where possible.

34. Changes to Products, Services and Course Content

We reserve the right to update, modify, improve, remove, or replace website content, course lessons, resources, templates, spreadsheets, bonuses, platforms, community features, calls, or services at any time.

We may make changes to improve the programme, reflect industry updates, remove outdated information, or adjust delivery methods.

We do not guarantee that all content or bonuses will remain available forever unless lifetime access is specifically stated in writing.

35. Amendments to These Terms

We reserve the right to update or change these Terms & Conditions at any time.

Any updates will be posted on this page with an updated "last updated" date.

Your continued use of our website, course platform, community, products, or services after changes are posted means you accept the updated Terms & Conditions.

If you do not agree with the updated Terms, you should stop using our website, course platform, community, products, and services.

36. Assignment

You may not assign, transfer, or share your rights or obligations under these Terms without our written consent.

We may assign or transfer our rights or obligations under these Terms where necessary as part of business operations, restructuring, sale, transfer, or legal requirements.

37. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that part will be removed or limited to the minimum extent necessary.

The remaining sections will continue in full force and effect.

38. No Waiver

If we fail to enforce any part of these Terms, this does not mean we waive our right to enforce that part or any other part in the future.

39. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any specific terms stated on a sales page or checkout page, form the entire agreement between you and Cruising As Crew / Sail for Success.

They replace any prior agreements, understandings, communications, or representations relating to the same subject matter.

40. Governing Law

These Terms & Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales, unless another jurisdiction is required by applicable consumer law.

41. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

• Cruising As Crew / Sail for Success
• Website: cruisingascrew.com
• Email: lucy@cruisingascrew.com